Front Office Manager | IHG Hotels & Resorts

Since I was a child, I’ve always been fascinated by the world of hotels. The beauty and warmth of the hospitality industry left a lasting impression on me during family vacations, where we were fortunate enough to stay in stunning hotels.

I came to Australia to gain a Masters degree in International Hospitality Management from Le Cordon Bleu Australia and joined IHG in 2019. I started with the Intercontinental Adelaide as a Night Auditor, and then progressed within a few months to Guest Services.

IHG believe in growing and developing its talent, and in 2020 I was promoted and moved interstate to beautiful Hotel voco Kirkton Park Hunter Valley as their Night Manager. In 2021, I returned to Adelaide to work at the brand-new Hotel Indigo Adelaide Markets, where I gained managerial skills that led me to my current role of Front Office Manager.

In my role, each day begins with a focus on VIP arrivals, ensuring they receive exceptional accommodation and personalised service. I also handle guest arrivals, promptly addressing any issues or concerns they may have. Supporting and ensuring the well-being of my team is a vital part of my responsibilities, fostering a harmonious and collaborative work environment.

One of the most fulfilling aspects of my role is the chance to connect with and serve a diverse array of clients every day. Each encounter is unique, and no two shifts are ever the same. The dynamic nature of my work allows me to continuously create new experiences, which brings me great joy and satisfaction.