quality tourism framework / Tourism Accreditation

Quality Tourism Accreditation & Sustainable Tourism Accreditation

Quality Tourism Accredited Business (QTAB) is a program that certifies tourism businesses across Australia have met specific quality assurance criteria and standards.

The QTAB program provides businesses with the necessary tools and resources to assist in creating and updating business policies, plans and procedures to ensure ongoing sustainability and best practices.

Becoming Quality Tourism Accredited shows that a business is professional, ethical and reliable, and committed to delivering excellent experiences and customer service.

Quality Tourism Accreditation also includes access to the Sustainable Tourism Accreditation module, where businesses can utilise learning tools and resources to develop and demonstrate sound sustainability practices.

“A time for reflection and planning, the Quality Tourism Accredited Business program was essential when establishing my business processes and procedures. The templates are user friendly, comprehensive and professional. The Quality Tourism brandmark demonstrates my commitment to industry standards, and the extra benefits such as ReviewPro are invaluable. The result is confident business management that allows me to focus on customer satisfaction and continued growth.”

Kelly Kuhn

Juggle House Experiences

Why should I be Quality Tourism Accredited?

  • Entry into the QTAB Program is free for all TiCSA members
  • Use and display the Quality Tourism Accredited brandmarks, showing guests that you are a professional and reliable business
  • Free listing on consumer website TrustTheTick.com.au
  • Access to a free ReviewPro account, an online reputation management system collating online reviews from over 175 sites into an easy-to-use dashboard
  • Reference your accreditation in grant applications and awards submissions
  • Access to additional accreditation modules including EcoStar, Camps and Adventure, and Accessible Tourism
  • Access to the Star Ratings program, internationally recognised rating for quality accommodation standards

How do I become Quality Tourism Accredited?

The Quality Tourism Accredited Business program is available for free to all TiCSA members.Learn more about the different types of TiCSA membership and the additional benefits and opportunities you will receive here.

To sign up for the Quality Tourism Accreditation program, visit the Quality Tourism Australia portal and follow the prompts to register as a new user.

After registering, our industry programs team will contact you and assist you through the program with one-on-one support, professional partner referrals and guidance.

Once the program has been completed, the business will undergo annual online renewals and three-yearly site visits to ensure the Quality Tourism Accreditation standards continue to be met.

The Quality Tourism Accredited Business (QTAB) Program forms part of the Quality Tourism Framework (QTF). The QTF is a business pathway to support the continuous growth and development of Australian tourism businesses.