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quality tourism framework / Tourism Accreditation
Quality Tourism Accreditation
The Quality Tourism Accredited Business (QTAB) Program forms part of the Quality Tourism Framework (QTF). QTF combines Tourism Accreditation, Star Ratings and the Australian Tourism Awards programs into a single pathway for business development.Β
Quality Tourism Accreditation is a program that certifies tourism businesses across Australia have met specific quality assurance criteria and standards. It provides necessary tools & resources to assist in creating and updating business policies and procedures to ensure ongoing sustainability and best practices.
Becoming a Quality Tourism Accredited Business (QTAB) shows you are a professional, ethical, and reliable operator committed to delivering excellent customer service.
Quality Tourism Accredited Businesses must complete a set of questions ensuring they meet minimum standards and undergo regular site visits.
“A time for reflection and planning, the Quality Tourism Accredited Business program was essential when establishing my business processes and procedures. The templates are user friendly, comprehensive and professional. The Quality Tourism brandmark and COVID-19 Clean Practicing Business certification demonstrates my commitment to industry standards, and the extra benefits such as ReviewPro are invaluable. The result is confident business management that allows me to focus on customer satisfaction and continued growth.”
Benefits of Being Quality Tourism Accredited
- Free with TiCSA membership
- Use of Quality Tourism Accredited brandmarks
- Free listing on TrustTheTick.com.au
- Free ReviewPro account (valued at over $1000), an online reputation management system that collates online reviews from 175+ sites into a seamless dashboard
- Access to additional accreditation modules including EcoStar, Camps and Adventure, and Accessible Tourism
- Access to the Star Ratings program
- Eligibility to operate as a Commercial Tour Operator in SA National Parks.
- Includes Sustainable Tourism Accreditation
Accreditation also includes:
- Annual Tourism Industry Council SA (TICSA) membership and associated benefits, including access to complimentary and discounted events and workshops.
- Complimentary COVID-19 Clean Practicing Business accreditation designed to drive consumer confidence and provide reassurance to visitors.
- Access to niche accreditation upgrades including EcoStar, China Ready & Accredited and Camp & Adventure.
- Potential exposure in state and national Trust the Tick marketing campaigns, encouraging travellers to book with Quality Tourism Accredited Businesses. Latest campaign reached 250k+ people, with 2.4k+ people actively engaged.
- Opportunity to be acknowledged on the annual ReviewPro Gold List which recognises SA operators with the highest online review scores.
- $100 discount on South Australian Tourism Awards nomination fee and discounted Gala Dinner tickets.
- Recognition by DEW for extended term commercial Tour Operator licences to operate in SA National Parks.
- Access to Star Ratings program for accommodation providers.
Cost
Accreditation is a FREE member benefit with membership of TiCSA.
Annual membership starts from $299 (+GST) and is based on the number of full-time equivalent (FTE) staff working in the business.
* Accreditation applies to each registered business / trading name. In the case of a company with no legal requirement for trading names then accreditation applies to the company name. An additional $200 + GST listing fee per additional business name and or state applies to;
- National Companies that operate in multiple states but operate under the same ABN and the same procedures.
- Additional trading names that operate under the same ABN and the same procedures.
The Quality Tourism Accredited Business (QTAB) Program forms part of the Quality Tourism Framework (QTF). QTF combines Tourism Accreditation, Star Ratings and the Australian Tourism Awards programs into a single pathway for business development.