quality tourism framework / Quality & Sustainable Tourism Accreditation
Quality & Sustainable Tourism Accreditation
Quality & Sustainable Tourism Accreditation is a program that certifies tourism businesses across Australia have met specific quality assurance criteria and standards.
The Quality & Sustainable Tourism Accreditation program provides businesses with the necessary tools and resources to assist in creating and updating business policies, plans and procedures to ensure ongoing sustainability and best practices.
Quality & Sustainable Tourism Accreditation signifies that a tourism business has made a commitment to exceeding customer expectations through best practice in service, safety, insurance, advertising practices, risk management and business operations.
Get started with Quality & Sustainable Tourism Accreditation, elevate your business’ path to success and start attracting more eco-conscious visitors to your business.
“A time for reflection and planning, the Quality Tourism Accredited Business program was essential when establishing my business processes and procedures. The templates are user friendly, comprehensive and professional. The Quality Tourism brandmark demonstrates my commitment to industry standards, and the extra benefits such as ReviewPro are invaluable. The result is confident business management that allows me to focus on customer satisfaction and continued growth.”
Why should I be Quality & Sustainable Tourism Accredited?
- Access to Quality & Sustainable Tourism Accreditation is free for all TiCSA members
- Use and display the Quality Tourism Accredited brandmarks, showing guests that you are a professional and reliable business
- Free listing on consumer website TrustTheTick.com.au
- Access to a free ReviewPro account, an online reputation management system collating online reviews from over 175 sites into an easy-to-use dashboard
- Reference your accreditation in grant applications and awards submissions
- Access to additional Quality Tourism Framework programs including Accessible Tourism, Tourism Emissions Reduction, EcoStar, and more
- Access to the Star Ratings program, internationally recognised rating for quality accommodation standards
How do I become Quality Tourism Accredited?
The Quality & Sustainable Tourism Accreditation program is available for free to all TiCSA members. Learn more about the different types of TiCSA membership and the additional benefits and opportunities you will receive here.
To sign up for the Quality & Sustainable Tourism Accreditation program, visit the Quality Tourism Australia portal and follow the prompts to register as a new user.
After registering, our Quality Tourism Framework team will contact you and assist you through the program with one-on-one support, professional partner referrals and guidance.
Once the program has been completed, the business will undergo annual online renewals and three-yearly verification meetings to ensure the Quality & Sustainable Tourism Accreditation standards continue to be met.
Meet the standard
Quality & Sustainable Tourism Accreditation certifies tourism businesses that meet specific quality assurance criteria ensuring they are committed to exceeding consumer expectations with great customer service and the highest standards of business practice. Accreditation also incorporates sustainability across environmental, cultural, social and commercial business practices.
To be accredited, businesses must will demonstrate the following best practice minimum industry standards:
Licences & Permits
Ensures the business has all the required licences and permits.
Economic Sustainability and Financial Systems
Ensures business complies with accounting standards with up-to-date record keeping and complies with consumer laws.
Human Resource Management
Ensure management complies with legislation relating to employing staff along with comprehensive ongoing training and skill development.
Customer Service
Business must have documented customer service procedures, booking and cancellation policies and customer feedback processes.
Sustainable Tourism
Business must demonstrate sound sustainability practices including but not limited to environmental management, social and cultural responsibility, sustainable business operation and sustainable tourism marketing and promotion.
Business Operating Systems
Ensures business has detailed & proactive operating systems ie: maintenance, health and safety and cleaning schedules.
Insurance Details
Ensures the business has all required coverage inc. at least $10million in public liability insurance.
Environmental Management
Business must demonstrate a documented and practical commitment to sustainable environmental practices.
Risk Management
Business must demonstrate documentation and implementation of risk management plans, as well as emergency and evacuation procedures.
Code of Practice
Business must sign industry code of ethics.
Quality & Sustainable Tourism Accreditation forms part of the Quality Tourism Framework (QTF). The QTF is a business pathway to support the continuous growth and development of Australian tourism businesses.
The Sustainable Tourism Accreditation program is supported by our national partner, Tourism Australia.