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Business Capabilities Program

TiCSA develops and delivers business capability and excellence programs tailored to the specific needs of members and the broader South Australian tourism industry.

The 2023/24 Business Capabilities Program comprises of workshops and business mentoring. It aims to deliver tangible outcomes – learnt today and implemented tomorrow.

Workshops are short, practical, and relevant to the tourism industry, and are suitable for both frontline staff and managers. TiCSA also offers members a series of one-on-one coaching sessions with industry professionals.

The Program’s framework is supported by four fundamental themes:

Workforce and Skills


Communications and Marketing

Quality Tourism Experiences

One-on-one Business Coaching

Do you have a specific businsess challenge or opportunity that you need some expert advice on? South Australian tourism operators can access up to 2-hours expert advice through our One-on-One Business Coaching program. 

Eligible businesses and organisations can access two hours of personalised business coaching at a subsidised price of $88 (valued at up to $400). TiCSA members receive a further 50% discount.

Coaching is available in our four business capabilities areas:

  • Workforce and skills
  • Communications and marketing
  • Quality Tourism Experiences
  • Better business

View our panel of independent coaches and their areas of expertise here:

Coaching sessions are generally delivered online via video call but may be in person depending on business/coach location.

To participate, interested businesses must submit an Expression of Interest (EOI) through the online form below, detailing your specific business coaching requirements. The TiCSA team will assess your EOI and match you to the most appropriate coach based on their expertise, suitability to address to your coaching needs, and availability.

Should you wish to seek additional support from your coach beyond your allocated two-hours, you are welcome to discuss a fee-for-service arrangement directly with your coach.

The TiCSA Business Capabilities Program is delivered with the support of the South Australian Tourism Commission.