Group General Manager | Basheer Hotel Group

I began my hospitality career at the age of 15 working in a small café while at high school.

While studying a degree in Commercial Law and Human Resources at the University of South Australia, I discovered my passion was in food and pubs rather than a whitecollar desk job. So began my 20+ year employment with the Basheer Hotel Group that led to a career in senior management.

I started at The Strathmore Hotel as a food and beverage attendant in 2001. In 2005 I was promoted to the role of Restaurant Manager in our flagship Balcony Restaurant. In 2007 I took on my first group role, leading the gaming operations for The Strathmore and The Woodville Hotel.

In 2008 I was appointed Group General Manager, overseeing The Strathmore Hotel, The Woodville Hotel, The Brompton Hotel and The Police Club of SA, employing 160 South Australians.

As the Group General Manager, I am responsible for all aspects of the hotel operations. My role is to provide leadership and strategic planning to the hotel venue managers.

As Group General Manager, I have had the opportunity to preside over significant company growth, spearheading four major venue upgrades totalling over $15 million, with revenues more than doubling during this period.

My experience and love for the industry has led to a passion for staff development and the mentoring of aspiring young hospitality staff. I love creating environments for staff to succeed. Our industry is our people. Great customer service comes from being served by staff who serve with passion.