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Industry Programs / Accreditation / Star Ratings


The Star Ratings program is part of the new Quality Tourism Framework, which combines the Tourism Accreditation, Star Ratings and Australian Tourism Awards programs into a single pathway for business development. This is paired with the new ‘Quality Tourism’ branding to promote Quality Tourism Accredited Businesses and is supported by national consumer campaigns.

From July 2017 TICSA has been responsible for Star Ratings in South Australia.

Star Ratings are an internationally recognised symbol for quality accommodation standards. They are used in more than 70 countries worldwide and reflect the cleanliness, quality and condition of guest facilities.

A Star Rating is determined by more than 200 criteria that have been ranked by Australian travellers according to what’s important to them. Star Ratings are a mark of quality: if a property has a 1 Star Rating, you can be assured that the property has met the standards expected of a quality 1 Star property; if a property has a 5 Star Rating, it has met the standards expected of a quality 5 Star property.

The ‘star’ symbols are a licensed trademark and can only be used by properties that have been licensed to use them.

Star Ratings are your safeguard against ‘self-ratings’ – properties who have assessed their own quality standards.

Star Ratings are awarded to 6 distinct accommodation categories:

  • Hotels
  • Motels
  • Serviced Apartments
  • Hosted Accommodation
  • Caravan-Holiday Parks
  • Self-Catering Properties

Star Rated Properties are assessed every three years against comprehensive criteria. TICSA undertakes Star Rating Assessments in South Australia, where possible, in conjunction with tourism accreditation site visits.


The annual Star Rating fees vary based on number of rooms and the accommodation category. ATAP Accredited TICSA Members are eligible for a reduced fee, starting at $140.

For more information on the Star Ratings program or to apply, contact TiCSA on 08 8110 0123 or email

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