quality tourism framework / Quality Tourism eLearning Hub
Quality Tourism eLearning Hub
The Quality Tourism eLearning Hub gives tourism operators and their staff access to short, practical online courses that build skills, strengthen business capability and enhance visitor experiences.
The eLearning Hub is accessible anytime on desktop or mobile and is designed to be flexible, inclusive, and highly relevant for operators, staff, and volunteers across all sectors of the tourism industry.
Benefits of the eLearning Hub
Flexible learning for all roles
Online, short courses designed for tourism operators, managers, frontline staff, and volunteers across all tourism sectors.
Practical and expanding content
Develop skills in customer service, operations, marketing and sustainability, with new subjects and courses added regularly to meet evolving industry needs.
Supports team development
Training can be shared across teams, helping businesses upskill staff, improve consistency and build a strong workfore.
The Quality Tourism eLearning Hub offers a range of features designed to meet the needs of tourism operators, staff and their organisations:
- Expert-led and credible – Developed with tourism industry professionals and subject matter experts to ensure relevance and quality.
- Skills recognition – Digital certificates available to showcase completed courses and capabilities.
- Team support tools – Assign courses, track progress, and access reports to upskill staff and strengthen organisational capability.
- Accessible and mobile-friendly – Designed for any device with options to customise text, contrast, and navigation for inclusivity.
- Seamless QTF integration – Single sign-on via the Quality Tourism Framework (QTF) for streamlined access and alignment with industry standards.
How do I access the eLearning Hub?
The QTF is available to all TiCSA members currently registered in the QTF portal. Learn more about the different types of TiCSA membership and the additional benefits you will receive here.
To sign up for the eLearning Hub, visit the Quality Tourism Australia portal and follow the prompts to register as a new user.