and our 900+ members.
HOW TO ENTER
The South Australian Tourism Awards is an online submission and site visit based program for all tourism businesses in South Australia.
RULES FOR ENTRY
You are encouraged to enter the category that best reflects your core business. If you are entering more than one category, a separate and complete nomination and submission must be submitted electronically for each category.
Entrants may only enter one submission in any one of the following group of categories:
- Attractions– either category 1 or 2;
- Festivals & Events– either category 3 or 4;
- Tour & Transport Operators– either category 11 or 12;
- Accommodation– either category 17, 18, 19, 20, 21, 22 or 23
- Specialised Tourism Services category is for entrants that are unable to meet the criteria of other categories. Entrants to this category are not permitted to enter any other additional categories.
- Entrants that commenced operation for the first time in the qualifying period MUST enter the New Tourism Business category.
- Entrants cannot change categories after the closing date for submission.
2. Qualifying period
Achievements or activities referred to within your entry must relate to the qualifying period: 1 July 2018 – 30 June 2019.
3. Trading perioid
Entrants must have traded for the entire qualifying period. Exceptions apply to the following:
- Entrants in the New Tourism Business category must have commenced trading/visitation or service delivery within the qualifying period. No minimum period of trading has been defined for New Tourism Businesses
- Seasonal businesses and facilities, festivals, events, marketing campaigns, media entries, training and tourism development projects, however the activity being put forward for consideration must have occurred within the qualifying period.
4. Unanswered questions will attract zero points. If you feel that you cannot answer a question please discuss this with the Tourism Awards Coordinator. If you still feel the question is not relevant please explain your reasons within your submission.
5. State/Territory of Nomination
Entrants must be based or operate in the state or territory of their nomination.
- An exception to this rule exists where there is a genuine community of interest allowing an entrant to choose to nominate in another State/Territory’s Awards program. To qualify for this exception the entrant must be able to demonstrate proof of membership in a relevant association OR provide a letter from that State/Territories tourism office confirming the entrant’s participation in marketing campaigns or activities.
- Should a company have individual operational branches or properties in other States/Territories they may enter the individual South Australian awards as long as the majority of the submission focuses on the activities undertaken in that South Australia.
6. Multiple Products
- An entrant, such as a chain or franchise that has multiple products, must enter each product individually if they want each business to be able to promote the achievement of winning a tourism award. Alternatively, the business may enter but the logo may only be used by the corporate entity, not the individual products.
- Aside from those categories where stated, one business can submit multiple entries, including two entries in the same category. However, they will be competing against themselves they may see value in, for example, securing a win and second placing.
7. Changing Categories
An entry cannot be moved into another category following the closing date for lodgement of submissions.
If at any time following submission of an entry the business being put forward goes into administration, voluntary receivership, liquidation or bankruptcy, the entrant is required to advise the Tourism Awards Coordinator and accepts that the submission will no longer be eligible for an award.
9. Australian Tourism Awards
There is no direct entry into the Qantas Australian Tourism Awards except Australian Tourism Legend. Only state or territory tourism award winners in categories 1 through 25 will automatically become a finalist in the Qantas Australian Tourism Awards.
Please note that Categories 26 through to 29 are South Australian categories only and do not go to nationals (they are: Excellence in Accessible Tourism; Outstanding Contribution by an Individual; South Australian Tourism Student of the Year and South Australian Taxi Driver of the Year).
10. Hall of fame
Entrants who with the same category three consecutive years in a row at the South Australian Tourism Awards will receive an award and entry in to the Hall of Fame. Hall of Fame entrants can continue to enter the same category in their state/territory awards until Hall of Fame is reached Nationally.
- Entrants that are inducted into the National Hall of Fame are precluded from entering into that specific category at the State/Territory for a period of 2 years, i.e.
- Win the same category three years in a row e.g. 2015, 2016, 2017
- Receive an award and entry into the Hall of Fame 2017
- Required to not enter that same category for two years 2018, 2019
- Eligible to re-enter that same category the following year 2020
- Note: the entrant may enter other categories
- For Category 14: Destination Marketing, a Hall of Fame status can be awarded to organisations who enter different campaigns (each year) in this category when they receive three consecutive gold wins (regardless of which campaign is entered)
Please note: the rules below relate to the 2018 South Australian Tourism Awards and are subject to change in 2019.
The Awards process will be undertaken electronically via an Awards online platform. All submissions must respond to the following:
1. Nomination Details
2. Category questions including supporting images
3. Word Count
- The submission will be up to 12500 words in length
- Excellence in Food Tourism to be up to 8000 words in length
- Excellence in Accessible Tourism to be up to 8000 words in length
- South Australian Tourism Student of the year to be up to 2500 words in length
- Words within a table are included in the submission word count
- The submission can include up to 25 images with caption
- Images can include infographics, graphs, charts and pictures
- Any image used must be for the sole purpose of supporting the entry by providing evidence. Images cannot be used to form part of the written response to a question
- Captions are to be a maximum of 6 words, not included in the overall word count. Any words within a caption above 6 words will be included in the overall word count
5. A description of no more than 100 words of your company/product, which will be used by media, for announcements at the presentation ceremony, in promotional material and on website Tourism Awards Rules for Entry listings. As this will be edited and compiled by people who have not viewed your entry, please remember to include your company/product name and where you are located geographically.
6. Additional 10 supporting images (jpeg format only) which illustrate the entrant’s operation should accompany each entry in each category entered. These images used and exposed at the presentation ceremony and in official advertising and publications. Note high resolution images (1920 x 1080) in a jpeg format are preferred.
7. A late submission will not be accepted.
Please note: the rules below relate to the 2018 South Australian Tourism Awards and are subject to change in 2019.
The purpose of the site visit is to assess the business being nominated and for verification of claims that may be made within the submission. The site visit will be prearranged at a mutually convenient time and the judges have a proforma from which they work. As a condition of entry, you will be required to:
- Provide your product/service on a complimentary basis if a judge’s visitation is required for your category of entry.
- Must be available for judges to stay/visit if required on weekend days/evenings between June and September.
State judging is conducted by a volunteer panel of industry peers appointed by the South Australian Tourism Industry Council. Judges are selected for their knowledge and experience, for their willingness to commit time to the Award process and are convened each year specifically for the Tourism Awards.
Site visit judges will ask questions about your policies and procedures document that guide your business operations. It would be advisable to have ready access to them. Where relevant, site visit judges will ask to see the following:
- Customer Service Policies
- OHS Policies and Risk Management Policies
- HR Policies
- Sustainability Policies
- Business Plan
- Marketing Plan
The absence of these documents will be reflected in the score.
The site inspection is worth 20% of the total score being added to the submission score. The exceptions to this are:
- Categories 3 & 4: These categories do undergo a site visit; however, no site visit points are awarded as this is just a verification process
- Categories 8 & 24: These categories will be visited and evaluated but due to the potential diversity of potential entrants in this category, no site visit points will be awarded for the site inspection
- Categories 14, 27 and 28 – These categories do not undergo a site visit.
Scores from the site visit do not apply at the Australian Tourism Awards.
Changes Introduced in 2019
- QUALITY TOURISM FRAMEWORK AND AUSTRALIAN TOURISM AWARDS
The Australian Tourism Industry Council are embarking on new, integrated system for Australia’s business development programs which will incorporate existing programs such as the Australian Tourism Accreditation Program, Star Ratings and the Australian Tourism Awards.
This integrated program, known as the Quality Tourism Framework (QTF), will provide greater efficiencies for those who are engaged across multiple programs and provide an assurance of minimum standards being met by all.
For 2019, there are small adaptions to some category descriptors and questions. In addition, the minimum standards of the framework will be incorporated into the question set to ensure that all entries into the awards program are operating legitimately.
- REMOVED SOUTH AUSTRALIAN TOURISM AWARD CATEGORIES
Category 28 – Tourism Education & Training
Category 29 – Local Government Award for Tourism
These categories were removed from the South Australian Tourism Awards due to a low number of entrants in previous years and the option of other relevant categories being available to enter.
- CATEGORY CHANGES
Category 26 – Outstanding Contribution by an Individual
The description of this award has been changed to “This award recognises the outstanding contribution by an individual to the South Australian Tourism Industry, honouring those who go over and above their own commercial focus to contribute to the broader industry.
The winner of this category will be selected based on a decision of the TiCSA Board with input from The Chair of Judges. It will only be awarded if there is a deserving candidate that year (as per nationals).
4. INCLUSION OF VIDEO – EVENT CATEGORIES ONLY
There will be an ability to include a link for a video for the Festivals and Events and Destination Marketing categories. Please Note: There is no score to be awarded.
Entrants will need to upload their video to a platform such as Youtube and provide the link to the video.
Location of link field:
- Festivals & Events – Tourism Excellence Section
- Destination Marketing – Execution Section
What Do I Submit?
- Nominations and submissions are to be completed online through the Awards Online Portal. Please fill out all the available fields that relate to your category.
- Your submission can be added to regularly by logging into the Awards Online Portal.
- Final awards submission inclusive of supporting images (see word count in the rules for entry amendments above) must be submitted by the due date and time (see lodgement below).
- A description of no more than 100 words of your company/product, which will be used by media, for announcements at the presentation ceremony, in promotional material and on website listings. As this will be edited and compiled by people who have not viewed your submission, please remember to include your company/product name and where you are located geographically.
- Additional 10 supporting images (jpeg format only) which illustrate the entrant’s operation should accompany each entry in each category entered. These images used and exposed at the presentation ceremony and in official advertising and publications. Note high resolution images (1920 x 1080) in a jpeg format are preferred.
All information submitted is strictly confidential. All persons, who may come into contact with your submission including Tourism Awards Coordinators and judges, are each required to sign a confidentiality agreement and at no time will your submission be downloaded.
Please ensure your submission is lodged electronically to the portal by the due date and time.
Please note: late entries will not be accepted.
By entering the 2019 South Australian Tourism Awards, you authorise the use and / or reproduction of images and the 100-word description provided in relation to any editorial/advertising purposes initiated in conjunction with the awards and the Australian Tourism Awards.
Your contact details may also be supplied to agencies engaged on behalf of award organisers / committees for promotional purposes.
Under no circumstances will judges be held responsible for any comment, viewpoint or expression, whether expressed or implied, concerning the standard or quality of an entrant’s submission. By ticking the terms and conditions box, you agree not to bring a claim against any Judge, South Australian Tourism Awards employee or South Australia Tourism Industry Council in relation to feedback on your submission.
All submissions are independently scored by three members of the judging panel. Results are correlated by an Independent Auditor and Chair of Judges and an agreement reached on the winner with the judging panel. A minimum percentage/score must be achieved for a winner to be announced in a category. A single entrant category does not guarantee the entrant as a winning entry.
The decision of the South Australian Tourism Awards and the Australian Tourism Awards judging panel are final.