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IQ SERIES / SERVICEIQ PROGRAM / SERVICEIQ WORKSHOPS

SERVICEIQ WORKSHOPS

ServiceIQ Workshops help raise the standards, productivity and quality of South Australian tourism businesses throughout the state. The workshops are delivered face-to-face in Adelaide and regional South Australia with the support or our industry partners.

They aim to deliver tangible outcomes – learnt today and implemented tomorrow.

“The ServiceIQ Workshops have provided an invaluable training resource for the operators in our region – targeted specifically to key skill and knowledge gaps. The quality of the training has been excellent, and we anticipate seeing the long-term benefits of this training into the future.”Cathy Wills, Tourism Barossa

UPCOMING SERVICEIQ WORKSHOPS

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PREVIOUS SERVICEIQ WORKSHOPS 

Workshops in 2019

> 27 June – How to Grow, Leverage and Convert a Social Media Following – Adelaide

> 6 May‘Matchmaking’ for SA Tourism Packages – Adelaide

> 1 May – Your Website Sales Conversion Pathway – Fleurieu Peninsula

> 26 March – Online Distribution and Customer Relationships – Murray River, Lakes & Coorong

> 19 March – Online Distribution and Customer Relationships – Fleurieu Peninsula

> 6 March – Online Distribution and Customer Relationships – Adelaide Hills

> 5 March – Stressless Event Management – Fleurieu Peninsula

> 25 February – Online Distribution and Customer Relationships – Kangaroo Island

> 21 February – Online Distribution and Customer Relationships – Limestone Coast

> 20 February – Back to Basics for Social Media – Yorke Peninsula

> 19 February – Australian Adventure Activity Standards Explained – Adelaide

> 11 February 3 P’s & ‘Matchmaking’ for SA Tourism Packages – Adelaide

Workshops in 2018

29 November – Social Media Strategy Training – Clare Valley

27 November – Driving Chinese Visitors to Your Business – Adelaide Hills

22 November  Social Media Strategy Training – Limestone Coast

15 November – Navigating the Legal Landscape on Social – Adelaide

7 November – Website Sales Conversion Pathways – Adelaide

1 November – Leveraging Destination Marketing & Building Brands Online – Fleurieu Peninsula

16 October – Social Media Strategy Training – Barossa Valley

22 August – Social Media Strategy Training – Fleurieu Peninsula

24 July – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Limestone Coast

4 July – A Road Map For Your Business – Barossa

2 July  Customer Service Operator Tour and Service Charter Development – Murray River, Lakes & Coorong

28 June – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Clare Valley

> 26 June – Welcome Your Chinese Visitors – Fleurieu Peninsula

21 June – Promotional Partnering for Tourism Business – The Legal Ins and Outs – Adelaide

19 June – The 3 P’s – Packaging, Partnerships & Pricing – Flinders Ranges & Outback (Port Augusta)

18 June – The 3 P’s – Packaging, Partnerships & Pricing – Flinders Ranges & Outback (Leigh Creek)

14 June – How to Understand Your Businesses Performance to Ensure it Grows to New Heights – Adelaide

13 June – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Eyre Peninsula 

7 June – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Adelaide Hills

6 June – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Riverland

24 May – Customer Journey Mapping – Murray River, Lakes & Coorong

17 May – Customer Journey Mapping – Barossa

10 May – Tell Your Story and Identify Your USP – Riverland

8 May – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Yorke Peninsula

7 May – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Fleurieu Peninsula

2 May – Welcome Your Chinese Visitors – Eyre Peninsula

12 April – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Riverland

> 27 March – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Fleurieu Peninsula

1 March – Welcome Your Chinese Visitors – Fleurieu Peninsula

27 February – Welcome Your Chinese Visitors – Yorke Peninsula

26 February – A Road Map for Your Business – Adelaide

22 February – The 3 P’s – Packaging, Partnerships & Pricing – Murray River, Lakes and Coorong

15 February – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution and Commission – Clare Valley

9 February – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Eyre Peninsula

8 February – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Eyre Peninsula (AM session)

> 8 February – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Eyre Peninsula (PM session)

7 February – Welcome Your Chinese Visitors – Limestone Coast

1 February – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Barossa Valley

> 30 January – Pitch and Presence – Adelaide

Workshops in 2017

> 12 December – ‘Grass Roots’ Servicing a Tourism Visitor Workshop – Murray River, Lakes and Coorong

> 8 December – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Limestone Coast

> 7 December – Customer Journey Mapping – Adelaide Hills

> 24 November – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Yorke Peninsula

> 21 November – Welcome Your Chinese Visitors – Adelaide

> 25 October – Welcome Your Chinese Visitors – Robe

> 17 October – Service Alone Is Not Enough – Clare Valley

> 28 September – Imagery for Tourism – How to use Video and Photography to Sell your Business – Riverland

> 26 September – Property Issues for Tourism Businesses – Adelaide

> 5 September – Service Alone Is Not Enough – Barossa Valley

> 29 August – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Adelaide Hills

> 15 August – Customer Journey Mapping – Tools to Identify Customer Service Gaps and Improve Customer Satisfaction – Yorke Peninsula      

> 27 July & 3 August – Strategic Blogging, Online Storytelling and Search Engine Optimisation – Webinar

> 26 July – Strategic Blogging, Online Storytelling and Search Engine Optimisation – Adelaide 

> 11 July – Know-How for Inbound Tourism Excellence – Adelaide

> 27 June – Service Alone Is Not Enough – Adelaide

21 June – Digital Marketing For Tourism – Limestone Coast (Coonawarra)

20 June – Digital Marketing For Tourism – Limestone Coast (Mt Gambier)

30 May – Service Alone Is Not Enough – Murray River, Lakes and Coorong (Mannum)

23 May – Service Alone Is Not Enough – Hawker

9 May – Digital Marketing and Social Media – Adelaide Hills 

3 May – Digital Marketing and Social Media – Port Adelaide 

11 April – Customer Service – Theory and Practice – Victor Harbor

30 March – Digital Marketing and Social Media – Yorke Peninsula

28 March – Service Alone Is Not Enough – Flinders Ranges and Outback

9 March – Service Alone Is Not Enough – Ceduna

8 March – Service Alone Is Not Enough – Whyalla

8 March – Service Alone Is Not Enough – Port Lincoln

3 March – Target Market Identification and Mapping – Kangaroo Island

1 March – Customer Service: Theory and Practice – Fleurieu Peninsula

> 22 February – Service Alone Is Not Enough – Adelaide Hills

17 February – From Good To Great Customer Service – Riverland

14 February – Inclusive Tourism 101: Welcome Everyone – Adelaide

Workshops in 2016

7 December – Service Alone Is Not Enough – Yorke Peninsula

6 December – Upselling and Cross Selling Is Not A Dirty – Goolwa

5 December – Upselling and Cross Selling Is Not A Dirty Word – McLaren Vale

30 November – Buildings, Experiences and Profits Workshop – Adelaide

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