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EVENTS & WORKSHOPS / ServiceIQ workshops
SERVICEIQ WORKSHOPS
ServiceIQ Workshops have been running since 2016 and help raise the standards, productivity and quality of South Australian tourism businesses throughout the state.
These workshops are delivered face-to-face in Adelaide and regional South Australia with the support or our industry partners.
They aim to deliver tangible outcomes – learnt today and implemented tomorrow.
“The ServiceIQ Workshops have provided an invaluable training resource for the operators in our region – targeted specifically to key skill and knowledge gaps. The quality of the training has been excellent, and we anticipate seeing the long-term benefits of this training into the future.” – Cathy Wills, Tourism Barossa
UPCOMING SERVICEIQ WORKSHOPS
SUPPORTED BY
This program is delivered with the support of the Government of South Australia through the South Australian Tourism Commission, Alexandrina Council and Business Alexandrina.
PREVIOUS WORKSHOPS
Workshops in 2020
> 11 August – Reset Your Business – Fleurieu Peninsula
> 22 September – Smart Digital Marketing and Understanding What My Customer Want – Fleurieu Peninsula
Workshops in 2019
> 16 September – Social Media – What’s Right For Your Business? – City of Holdfast Bay
> 12 August – Facebook & Instagram Advertising – why you should never just click ‘Boost’ – City of Charles Sturt
> 22 July – How To Optimize your OTA Listing – Fleurieu Peninsula
> 27 June – How to Grow, Leverage and Convert a Social Media Following – Adelaide
> 6 May – ‘Matchmaking’ for SA Tourism Packages – Adelaide
> 1 May – Your Website Sales Conversion Pathway – Fleurieu Peninsula
> 26 March – Online Distribution and Customer Relationships – Murray River, Lakes & Coorong
> 19 March – Online Distribution and Customer Relationships – Fleurieu Peninsula
> 6 March – Online Distribution and Customer Relationships – Adelaide Hills
> 5 March – Stressless Event Management – Fleurieu Peninsula
> 25 February – Online Distribution and Customer Relationships – Kangaroo Island
> 21 February – Online Distribution and Customer Relationships – Limestone Coast
> 20 February – Back to Basics for Social Media – Yorke Peninsula
> 19 February – Australian Adventure Activity Standards Explained – Adelaide
> 11 February – 3 P’s & ‘Matchmaking’ for SA Tourism Packages – Adelaide
Workshops in 2018
> 29 November – Social Media Strategy Training – Clare Valley
> 27 November – Driving Chinese Visitors to Your Business – Adelaide Hills
> 22 November – Social Media Strategy Training – Limestone Coast
> 15 November – Navigating the Legal Landscape on Social – Adelaide
> 7 November – Website Sales Conversion Pathways – Adelaide
> 1 November – Leveraging Destination Marketing & Building Brands Online – Fleurieu Peninsula
> 16 October – Social Media Strategy Training – Barossa Valley
> 22 August – Social Media Strategy Training – Fleurieu Peninsula
> 24 July – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Limestone Coast
> 4 July – A Road Map For Your Business – Barossa
> 2 July – Customer Service Operator Tour and Service Charter Development – Murray River, Lakes & Coorong
> 28 June – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Clare Valley
> 26 June – Welcome Your Chinese Visitors – Fleurieu Peninsula
> 21 June – Promotional Partnering for Tourism Business – The Legal Ins and Outs – Adelaide
> 19 June – The 3 P’s – Packaging, Partnerships & Pricing – Flinders Ranges & Outback (Port Augusta)
> 18 June – The 3 P’s – Packaging, Partnerships & Pricing – Flinders Ranges & Outback (Leigh Creek)
> 14 June – How to Understand Your Businesses Performance to Ensure it Grows to New Heights – Adelaide
> 13 June – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Eyre Peninsula
> 7 June – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Adelaide Hills
> 6 June – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Riverland
> 24 May – Customer Journey Mapping – Murray River, Lakes & Coorong
> 17 May – Customer Journey Mapping – Barossa
> 10 May – Tell Your Story and Identify Your USP – Riverland
> 8 May – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Yorke Peninsula
> 7 May – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Fleurieu Peninsula
> 2 May – Welcome Your Chinese Visitors – Eyre Peninsula
> 12 April – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Riverland
> 27 March – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution & Commission – Fleurieu Peninsula
> 1 March – Welcome Your Chinese Visitors – Fleurieu Peninsula
> 27 February – Welcome Your Chinese Visitors – Yorke Peninsula
> 26 February – A Road Map for Your Business – Adelaide
> 22 February – The 3 P’s – Packaging, Partnerships & Pricing – Murray River, Lakes and Coorong
> 15 February – The 3 P’s – Packaging, Partnerships & Pricing PLUS Distribution and Commission – Clare Valley
> 9 February – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Eyre Peninsula
> 8 February – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Eyre Peninsula (AM session)
Workshops in 2017
> 12 December – ‘Grass Roots’ Servicing a Tourism Visitor Workshop – Murray River, Lakes and Coorong
> 8 December – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Limestone Coast
> 7 December – Customer Journey Mapping – Adelaide Hills
> 24 November – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Yorke Peninsula
> 21 November – Welcome Your Chinese Visitors – Adelaide
> 25 October – Welcome Your Chinese Visitors – Robe
> 17 October – Service Alone Is Not Enough – Clare Valley
> 28 September – Imagery for Tourism – How to use Video and Photography to Sell your Business – Riverland
> 26 September – Property Issues for Tourism Businesses – Adelaide
> 5 September – Service Alone Is Not Enough – Barossa Valley
> 29 August – Facebook Advertising for Tourism Operators – What You Need to Know to Get a Return on Investment – Adelaide Hills
> 15 August – Customer Journey Mapping – Tools to Identify Customer Service Gaps and Improve Customer Satisfaction – Yorke Peninsula
> 27 July & 3 August – Strategic Blogging, Online Storytelling and Search Engine Optimisation – Webinar
> 26 July – Strategic Blogging, Online Storytelling and Search Engine Optimisation – Adelaide
> 11 July – Know-How for Inbound Tourism Excellence – Adelaide
> 27 June – Service Alone Is Not Enough – Adelaide
> 21 June – Digital Marketing For Tourism – Limestone Coast (Coonawarra)
> 20 June – Digital Marketing For Tourism – Limestone Coast (Mt Gambier)
> 30 May – Service Alone Is Not Enough – Murray River, Lakes and Coorong (Mannum)
> 23 May – Service Alone Is Not Enough – Hawker
> 9 May – Digital Marketing and Social Media – Adelaide Hills
> 3 May – Digital Marketing and Social Media – Port Adelaide
> 11 April – Customer Service – Theory and Practice – Victor Harbor
> 30 March – Digital Marketing and Social Media – Yorke Peninsula
> 28 March – Service Alone Is Not Enough – Flinders Ranges and Outback
> 9 March – Service Alone Is Not Enough – Ceduna
> 8 March – Service Alone Is Not Enough – Whyalla
> 8 March – Service Alone Is Not Enough – Port Lincoln
> 3 March – Target Market Identification and Mapping – Kangaroo Island
> 1 March – Customer Service: Theory and Practice – Fleurieu Peninsula
> 22 February – Service Alone Is Not Enough – Adelaide Hills
> 17 February – From Good To Great Customer Service – Riverland
> 14 February – Inclusive Tourism 101: Welcome Everyone – Adelaide
Workshops in 2016
> 7 December – Service Alone Is Not Enough – Yorke Peninsula
> 6 December – Upselling and Cross Selling Is Not A Dirty – Goolwa
> 5 December – Upselling and Cross Selling Is Not A Dirty Word – McLaren Vale
> 30 November – Buildings, Experiences and Profits Workshop – Adelaide